About Vinifera

F.A.Q.

Provenance of the wine

Exceptional provenance of the wine is in our DNA. All our wines are purchased “ex chateau” or from painstaking private collectors with perfect storage conditions.

Prices

Our prices are competitive and in line with international market. Notwithstanding, we suggest not to buy solely on the basis of price. Often the web offers great deals, but we strongly recommend to buy from wine merchants who can offer full traceability of the wine and perfect storage conditions.

How to buy

You can purchase our wine directly on the website with a simple click on the BUY WINE button, then selecting the preferred method of payment or you can send an email to order@vinifera.it

How to pay

Online orders can be made either by credit card (Visa, MasterCard or American Express) or bank transfer.
Orders made by email or by phone can be made by bank transfer.

Cancellation of the order

Once the order is completed it is not possible to cancel it.
If you have encountered a problem with the payment, please write an email to customercare@vinifera.it, we will do our best to get back to you with the most accurate answer as soon as possible.

Package

In the section BUY WINE is described the package of each bottle. Bottles may be in their original wooden case (OWC) or not.
In order to guarantee the safety during the transport, even the bottles in their OWC might be delivered in a different package.

Why I should trust VINIFERA

Vinifera has 10 years of activity in the fine wine business. Within the section PRESS you can find some articles “about us” from the most important newspapers.
Vinifera is the only Italian trader member of the LIV-EX (London International Vintners Exchange), the global marketplace for fine wine reserved to the most renowned and professional merchants in the world.

What shall I do if one or more bottles are damaged

The customer shall inspect the goods immediately upon receipt. In the event that the packaging shows any signs of tampering, shortage or wine leakage, the customer must accept delivery "under reserve" and promptly inform Vinifera by email at the following address: customercare@vinifera.it or by registered mail to our business office within three days of receipt of merchandise. The customer shall indicate the damaged goods and attach proof of delivery with the indication accepted "under reserve." Possible complaints will be acknowledged by Vinifera upon reception within 48/72 hours. Each complaint will be treated as confidential and followed by a dedicated support unit.

How the wines are stored

All purchased wines are stored in our warehouse in the city center of Alba at a temperature between 15° e 17°C and humidity of 70%

Delivery and costs

The wines are delivered by the most important international couriers Cost depends on the quantity of bottles purchased. You can check the prices at the section Terms & Conditions.

Is it possible to deliver worldwide?

In some countries it is not possible to deliver wine and alcoholic beverage. If you want to know if we can deliver to your country please write to customercare@vinifera.it

Shipment time

Shipment time vary upon the city of the consignee and from contingent bank holidays which may extend the expected time of delivery.
Expected time of deliver in Italy is 3-4 working days. Rest of the world 8-9 working days

What happens if a bottle is corked

Our mission is to provide the most accurate customer service. In the event that a wine is contaminated with cork taint or other faults Vinifera - at its own discretion - may decide to replace such bottles or give a credit for future orders. If you believe a wine might be faulty, please do not hesitate to contact us at the following number +39 380 18 18 100 or by email to customercare@vinifera.it

Are my personal data safe

Transaction security is guaranteed by X-Pay , the online payment system of CartaSI

Payment accepted
Product added to cart
Continue shopping Go to cart
welcome to
X

Stay in touch with us and receive a 10.00 € discount voucher.

Email*

Once you have submitted the form, Please check your mailbox and confirm the registration process

*Required fields