FAQ

Why I should trust VINIFERA

VVinifera has 10 years of activity in the fine wine business.
Vinifera is the only Italian trader member of the LIV-EX (London International Vintners Exchange), the global marketplace for fine wine reserved to the most renowned and professional merchants in the world.

Provenance of the wine

Exceptional provenance of the wine is in our DNA. All our wines are purchased “ex chateau” or from painstaking private collectors with perfect storage conditions.

How the wines are stored

All purchased wines are stored in our warehouse or in our third party warehouse, with temperature-controlled solutions

Prices

Our prices are competitive and in line with international market. Notwithstanding, we suggest not to buy solely on the basis of price. Web market often offers great deals, but we strongly recommend to buy from wine merchants who can offer full traceability of the wine and perfect storage conditions.
Come comprare

How to buy

You can purchase our wine directly on the website with a simple click on the BUY WINE button, then selecting the preferred method of payment or you can send an email to order@vinifera.it

How to pay

Online orders can be made either by credit card (Visa, MasterCard or American Express) or bank transfer:

BANCA D'ALBA
Account: Vinifera di Paolo Repetto
IBAN: IT82E0853046830000060152448 - BIC: ICRAITRREQ0.
Cancellation of the order

Once the order is completed it is not possible to cancel it.
If you have encountered a problem with the payment, please write an email to customercare@vinifera.it, we will do our best to get back to you with the most accurate answer as soon as possible.

Package

We can offer great wines in different bottle size.
On our BUY WINE page you can find the description of each bottle and packages (cases).

Shipping Boxes

In order to guarantee a safety trip to bottles, we pack wines in special wine boxes protecting their integrity.
Bottles sold in OWC could be shipped in special wine boxes too; the wooden case will anyway be shipped together on request.

Shipment time

Your wine will be delivered by selected international couriers.
Shipment time vary upon wines you did select, the city of the consignee and from contingent bank holidays which may extend the expected time of delivery.
Expected time of deliver in Italy is 3-4 working days. Rest of the world 8-9 working days
Your basket includes only “immediately available” wines? Then your order will be shipped in 24 business hours.
Your basket includes wines sold in “Live Trade” (pre-sale)?  If so, the website will show shipping expected date and you could choose if confirm or not the order.
If your basket includes both, please consider you will receive only one shipping; about timing, please consider the timing of Live Trade wines.

Shipment and cost

Cost depends on the quantity of bottles purchased. You can check the prices at the section Terms & Conditions

What shall I do if one or more bottles are damaged

The customer shall inspect the goods immediately upon receipt. In the event that the packaging shows any signs of tampering, shortage or wine leakage, the customer must accept delivery "under reserve" and promptly inform Vinifera by email at the following address: customercare@vinifera.it or by registered mail to our business office within three days of receipt of merchandise. The customer shall indicate the damaged goods and attach proof of delivery with the indication accepted "under reserve." Possible complaints will be acknowledged by Vinifera upon reception within 48/72 hours. Each complaint will be treated as confidential and followed by a dedicated support unit.

Track your parcel

After placing an order, you will receive a mail with all details, included the tracking n° that allows customers to follow their shippings.
If you need further info, please contact us.
Please consider tracking will be working as soon as the package is in courier’s hand, and you will be able to see the expected date for delivery.

Contacts

Please send a mail to info@vinifera.it
Always mention your reference number in your request, we will be able to reply faster to your doubts.
You can also call our office : 039 0173 209778 Monday-Friday from 9am to 12.30pm and from 2pm to 5.30pm
Don’t hesitate to contact us, we’re glad to assist.
For generic inquiry you can also contact us on:
Instagram (@viniferafinewinemerchant)
Facebook (@viniferafinewinemerchant)

Is it possible to deliver worldwide?

In some countries it is not possible to deliver wine and alcoholic beverage. If you want to know if we can deliver to your country please write to customercare@vinifera.it

What happens if a bottle is corked

Our mission is to provide the most accurate customer service. In the event that a wine is contaminated with cork taint or other faults Vinifera - at its own discretion - may decide to replace such bottles or give a credit for future orders. If you believe a wine might be faulty, please do not hesitate to contact us at the following number +39 380 18 18 100 or by email to customercare@vinifera.it

Are my personal data safe?

Transaction security is guaranteed by X-Pay , the online payment system of CartaSI

Come posso cambiare i miei dati di accesso

Basta cliccare sull'icona dell'utente in alto a destra.
Da lì avrai accesso al pannello dei tuoi dati personali e potrai modificare ciò che preferisci.
Se vuoi cancellare il tuo account scrivici a customercare@vinifera.it

Ho richiesto fattura ma non l'ho trovata nel pacco. Come posso averne una copia?

Se hai richiesto la fattura al momento dell'acquisto e sei registrato, entra nel tuo profilo, accanto agli ordini troverai la fattura da scaricare in PDF.
Oppure chiedila scrivendo a customercare@vinifera.it
Se hai un’azienda in Italia inserisci nel tuo profilo il tuo codice SDI o la tua PEC per poterti inviare la fattura in formato elettronico.